Refund policy

Return Policy

We have a 2-day exchange policy, which means you have 2 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be damaged upon arrival, unused with original packaging if possible. You’ll also need to provide images of damaged item(s) along with your order number.

To initiate an exchange, you may contact us at thecandleroombyvee@gmail.com or CLICK HERE.

If your exchange request is accepted, we will resend the same item that was damaged.  All exchanged items will be shipped within 5-7 business days.  

Feel free to contact us with any exchange questions at thecandleroombyvee@gmail.com.

Damages and issues
Please inspect your item upon arrival and contact us immediately if the item is damaged or if you've received the wrong item, this way we can resolve the issue and make it right.

Refunds
We do not offer refunds of any kind.  Please see Return Policy.